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CastielN41's avatar
5 years ago
Solved

Stuck on matchmaking

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? DERPY-PALZ
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Just main menu where you can customize you character
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to join a game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 5-10
When did this happen? (dd.mm.yy hh:mm) 6/10/2020 6:54 MDT
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I will push triangle to play and it’s stuck on matchmaking for longer than it should. It won’t even show how many people are in the match
What should be happening instead? In my experience it should take no longer than 10-15 seconds and then you see how many people are in the match
Steps: How can we find the bug ourselves? Not sure. Try playing the game and see if it happens.

So basically I have restarted my PlayStation and my internet is fine. I’m still being faced with “Server is full” when I push X to continue in the very first menu. When I get in, and try and play the new event game, flashpoint, it remains on matchmaking. Has been for 7 minutes and nothing else has happened. Happens with every other game mode. So I don’t know what’s happening but I apparently can’t play 

  • Hey everyone,

    Marking this as solved just for visibility. The issue is still under investigation. 

    Thanks for the reports on this. 


    The Apex Legends team is currently investigating the matchmaking issues that some people have been seeing: 

    I'd recommend keeping an eye out on the Apex Legends Twitter account for updates on this. The team will most likely make an announcement there when they have more information. Thanks for bearing with us on this. 

    /Kent

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