Product: Apex Legends
Platform:Nintendo Switch
Please specify your platform model. Nintendo Switch
What is your gamertag/PSN ID/EA Account name? caprisun
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. do not remember
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Before starting the game today, I had wattson selected from previous matches from yesterday
Which Legends were your squad mates using (if applicable)? do not remember
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In the lobby where the battlepass and event trackers are to the right
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I opened the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Today, none. But yesterday and this whole season, I was able to play and progress with no issues
When did this happen? (dd.mm.yy hh:mm) 14.03.23 19:59 EST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? All progression made since the start of the season is lost. My level reset from around 371 to 332. My battlepass level went from 49 to 0. Progress from the Imperial Guard event is gone. Banners, legend skins, and weapon skins that were altered a while ago reset to a previous version. I still have access to all the prizes and badges that I earned from the battlepass or events.
What should be happening instead? I should still have all my progress
Steps: How can we find the bug ourselves? Open apex on a switch that has progress, and see if the same thing happens.
The picture of the catalyst and valkyrie shows that my battlepass level was at 30 on March 5th. The picture with the wattson banner says that my player level was at 369 on March 12th, two days ago. When I opened the game today (March 14), it says that I have not completed the event challenges ever, the battlepass was reset to 0, and my level was reset to 332. I tried playing some games to see if it would fix it, but it didn't. I still have all my event badges and battlepass prizes accessible through the legends and weapons screens, but not their respective progress screens. I have to re-earn all the battlepass levels and event challenges to get back to where I was yesterday.
