Product: Apex Legends
Platform:Nintendo Switch
Please specify your platform model. Nintendo Switch
What is your gamertag/PSN ID/EA Account name? Zambu30FPS
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Don't remember
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)? Don't remember
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. About to play ranks
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Starting to play Apex
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? A few matches
When did this happen? (dd.mm.yy hh:mm) 14/03/23 9:30 p.m.
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? All my stats from season 16 have been reset, but I still have the cosmetics I've earned in this season, whether I've earned or bought them. Also, my ranked stats were affected, but this time I was reset from Diamond II (my current rank before the bug) when actually last season I went all the way to Platinum.
What should be happening instead? Return to my past stats and be able to progress normally again.
Steps: How can we find the bug ourselves? No idea.
You can see that I lost all my stats from Season 16 (the pass level is 5 because I played a few games after the bug), but in the image with Bangalore you can see that I have the level 82 reward from the season 16 battle pass equipped.
