Product: Apex Legends
Platform:Nintendo Switch
Please specify your platform model. Nintendo Switch
What is your gamertag/PSN ID/EA Account name? Votd
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Had just logged in
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Logging in
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) The day after Apex servers were down
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Account data has been reset to day 1 of season 16.Lost battle pass, rank, and some experience levels
What should be happening instead? Resetting every Switch users account data to March 13th
Steps: How can we find the bug ourselves? Own a Switch
Day 4 of Nintendo Switch users having lost all season progress. I've spent $500 on this game EA... here's simple solutions on how you can fix the problem right away:
1. Reset Switch users account data back to March 13th
2. Credit Switch users accounts with enough Apex coins to buy back their battle pass level.
Also the phone support people.. some of them need to be fired. First guy told me uninstall and reinstall. Second person insisted I had trouble connecting to the internet LOL?? Third person told me to just wait and he'd tell someone (I bet you will) Fourth person told me their coworker person 2 gave me the correct answer yesterday and admitted they don't even play Apex nor had any idea what season it was. I'm going to call everyday at this point. Hopefully they send me another customer feedback survey in Arabic. Clueless phone support.
