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yujikaido05's avatar
3 years ago

"There's been an error"

All i want to do is play Apex with my daughter.  I haven't played in a while so thr game asks me to rest my password so I do just that. But when i go back to the in game it tells me the same thing. A buddy of mine tells me i need to link my xbox account to EA but when I try all i get is a "There's been an error" message every single time. I dont know what else to do to try and play this game.

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  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @yujikaido05,

    If you're constantly being asked to reset your password, then it sounds like your Xbox account might be linked to a dormant/disabled EA account and that you're resetting the password on the wrong account. Unfortunately we're not able to help with account issues here on the forums, but if you reach out to our live support team they should be able to help you find the right account and get back into Apex Legends:

    https://help.ea.com/en/contact-us/

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