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N19htf0x's avatar
N19htf0x
5 years ago
Solved

UI not rendered in legend select screen

Product: Apex Legends Platform:Steam-PC Please specify your platform model. PC AMD or Nvidia Model Number Nvidia GeForce GTX 1060 Enter RAM memory size in GB 8 What is your gamertag/PSN ID/EA Ac...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi @N19htf0x, 


    Thank you for the report!

    Have you tried verifying the file integrity for Apex Legends in Steam to see if that makes any difference? You can find more details on how to verify the files at the Steam Support website. 

    Let me know if you're still seeing the same UI issues after that. Thanks again. 

    /Kent

N19htf0x's avatar
N19htf0x
4 years ago

Its usually the first match of the day I think. Perhaps the model cache getting loaded is somehow superceding the ui and causing it to not render?

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

@N19htf0x 

Hmm, a caching issue is possible. Do you always run into the compiling shaders message when you first start the game? 

  • N19htf0x's avatar
    N19htf0x
    4 years ago

    No, I only get the compiling shaders message sometimes.

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @N19htf0x 

      Gotcha. There was something else I was curious about. 

      What happens if you start your PC in a Clean Boot before you launch Apex Legends? Does that make any difference? 

      If you need more info on how to set one up check out the EA Help website. Let me know if you still see the same thing happening afterward. Thanks! 

      • N19htf0x's avatar
        N19htf0x
        4 years ago

        I think that will require some more investigation. As it is an intermittent issue and doesn't happen too often I'll check back when I figure out more.

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