Unfair Ranked Penality & Unable to Reconnect
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number NVIDIA GeForce RTX 2080 Ventus Enter RAM memory size in GB 8 What is your gamertag/PSN ID/EA A...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @Menheon
It's possible this is related to a connection issue. We should go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Also, do you use a wired or wireless connection? Thanks!
- @EA_Aljo Let me get this right. You suggest (After dc'ing) that said person restarts both their router and computer, in order to rejoin the game?
To specify the problem: once you DC, you are no longer able to rejoin the game, and you're kicked from the squad with your mates.- EA_Aljo
I'm suggesting this as a measure to help prevent disconnecting to begin with.
Do you have any suggestion, if 100% stable internet connection is not available?
- @EA_Aljo I don't think that is what Menheon is looking for. He litterally has internet 15 seconds after dc'ing and then tries to rejoin. I am pretty sure the problem doesn't lie in his internet but rather the reconnect system not working as intended.
Also shutting down his pc and router? Waiting for 2 minutes to then start up the pc and opening the game will result in him not being able to join the game anyways.- EA_Aljo
I'm trying to help resolve the issue with disconnecting first. We should try to find out why that's happening. Power cycling your equipment, especially if that hasn't been done in a while, is the first thing you should try.
- @EA_Aljo I understand that this would make it easier for you to resolve it this way, but if 3 people from the same friend group that plays together all the time has had the same problem I do not think the problem is disconnecting. And even if we have problems with disconnecting why would that be relevant? That is exactly why systems like this is implemented into games like apex, to make reconnecting possible.
- Hi @EA_Aljo, I did have a connection issue with my router, as stated I lost connection to my router for about 10 seconds, which got me disconnected from the match. But should this really resolve in me getting ranked penalty for "leaving the game" or not being able to reconnect to the ongoing match? Btw I'm using a wired connection.
- EA_Aljo
It's possible not being able to reconnect is part of a bigger connection issue you're having. We would need to go through some troubleshooting to try to find out if that's the case. There's nothing that can be done about the penalty you've received though. We're not able to remove those.
