Unfair Ranked Penality & Unable to Reconnect
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number NVIDIA GeForce RTX 2080 Ventus Enter RAM memory size in GB 8 What is your gamertag/PSN ID/EA A...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @Menheon
It's possible this is related to a connection issue. We should go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Also, do you use a wired or wireless connection? Thanks!
@EA_Aljo Let me get this right. You suggest (After dc'ing) that said person restarts both their router and computer, in order to rejoin the game?
To specify the problem: once you DC, you are no longer able to rejoin the game, and you're kicked from the squad with your mates.
To specify the problem: once you DC, you are no longer able to rejoin the game, and you're kicked from the squad with your mates.
- EA_Aljo
I'm suggesting this as a measure to help prevent disconnecting to begin with.
Do you have any suggestion, if 100% stable internet connection is not available?
- EA_Aljo
Are you on a wireless connection? If so, the most stable connection is going to be a wired one. If that's not possible, you could try a powerline adaptor. That has been a good solution for many that can't reach their router with a wire.
