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Menheon's avatar
Menheon
5 years ago

Unfair Ranked Penality & Unable to Reconnect

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number NVIDIA GeForce RTX 2080 Ventus Enter RAM memory size in GB 8 What is your gamertag/PSN ID/EA A...
Menheon's avatar
Menheon
5 years ago
@EA_Aljo I tried doing the steps you mentioned before, whilst I was mid game, after the 2 minutes i started up my pc, modem and router, but I was still unable to reconnect to the game
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Menheon 

Are you still unable to connect?

  • Menheon's avatar
    Menheon
    5 years ago
    @EA_Aljo I think the match has concluded now, but after restarting everything I opened Apex, and I wasn't able to reconnect, nor did I receive penalty.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @Menheon 

      I know the match was over. I'm just trying to find out if there's anything you need help with currently. Are you still disconnecting or was this a one-time occurrance?

      • Menheon's avatar
        Menheon
        5 years ago
        @EA_Aljo Well I tried turning off my internet connection manually, and shutting down the PC mid game, then waiting 2 minutes and starting again. Shouldn't I then be able to reconnect to the match? Isn't this how Apex's reconnect system should work?

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