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Menheon's avatar
Menheon
5 years ago

Unfair Ranked Penality & Unable to Reconnect

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number NVIDIA GeForce RTX 2080 Ventus Enter RAM memory size in GB 8 What is your gamertag/PSN ID/EA A...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Menheon 

Are you still unable to connect?

Menheon's avatar
Menheon
5 years ago
@EA_Aljo I think the match has concluded now, but after restarting everything I opened Apex, and I wasn't able to reconnect, nor did I receive penalty.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Menheon 

    I know the match was over. I'm just trying to find out if there's anything you need help with currently. Are you still disconnecting or was this a one-time occurrance?

    • Menheon's avatar
      Menheon
      5 years ago
      @EA_Aljo Well I tried turning off my internet connection manually, and shutting down the PC mid game, then waiting 2 minutes and starting again. Shouldn't I then be able to reconnect to the match? Isn't this how Apex's reconnect system should work?
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @Menheon 

        Unless there's a problem with the servers or your connection, you should be able to reconnect when you go back to the lobby. Are you frequently disconnecting or was this a one-time occurrence?

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