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CHILLYBUS's avatar
3 years ago

US-East (VA-1/2, NY) Server Ping

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 3080
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? CHILLYBUS
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Connecting to match
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Connecting to match
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 1-2
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? High ping to local server clusters, but consistent ping for friends who are playing from far away (US-West, EU)
What should be happening instead? Consistent, low pings for geographically nearby players
Steps: How can we find the bug ourselves? Let me know if I can provide more info, such as server instances etc.

Hello!

I've been noticing significant connectivity issues to US-East server clusters over the last few weeks-months. This issue started around/at the same time Control was last an LTM. I live in the DC area and occasionally -- but with increasing frequency since Season 16 launched -- get high pings (95-100) to servers for LTM modes, and now occasionally BRs. What gives? I can probably drive to VA-1 in about half an hour, VA-2 is a day trip or less, and NY is a few hours up I-95.

This problem occurs in about half or more of LTM-type games I play, and ~1/4 of BR matches, if I were to hazard a guess.

I play with friends around the US and in Europe, and they report:

  • WV -- 95-115 ping to US-East, in matches where I too can see the same.
  • CA -- 85-100 ping to US-East, regardless of whether we're in a high-ping match or not
  • Germany -- 95-125 ping to US-East, regardless of whether we're in a high-ping match or not.

We frequently queue together in a mix as trios with me as party leader, and US-East just seems unstable...but ping issues aren't uniform, so we're not getting bounced to other server clusters. It's as if some machines in VA-X and NY just have a baseline ping of 85 or more.

This isn't as immediately noticeable in BR due to the nature of the gameplay, but I can quickly tell in TDM or Control if I'm in a bad server. It's frustrating!

I'm on a wired connection and in other games using geographically nearby servers (Ashburn, VA), I get the pings I expect, every time.

Let me know if I can provide more info somehow, or if there's a client-side solution! Thanks in advance -- hope this gets sorted soon.

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