Forum Discussion

4lextheviking's avatar
4lextheviking
4 years ago
Solved

Verification code never sent

Your system used to send verification codes for identity verification does NOT work, so I'm unable to play APEX from Nintendo Switch. We have direct access to the mail server and NO mails are being sent.

Logging in to account on EA.com with mail confirmation works fine.

Could you please look at it soon?

It hasn't worked the last 2 days.

Thanks!

/Alex

  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @4lextheviking 

    This is something you're going to need to contact an advisor for assistance with. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

1 Reply

Replies have been turned off for this discussion
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @4lextheviking 

    This is something you're going to need to contact an advisor for assistance with. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

About Apex Legends Bug Reports - Archive

23,008 PostsLatest Activity: 3 years ago