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Yurd229's avatar
5 years ago

Voice and Text Chat not working in lobby

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDA GeForce GTX 1060 6GB
Enter RAM memory size in GB 15
What is your gamertag/PSN ID/EA Account name? Yurd229
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A... just in lobby with teammates
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? Since the Holo-Bash Event
What should be happening instead? Text and Voice chat should be working in lobby
Steps: How can we find the bug ourselves? Check usage of text and voice chat in lobby and compare it to how much has occurred before the Holo Bash Event.

Using PC Origin.  In lobby,  text and voice chat are not working after Holo-Bash event software update.  I have confirmed this with other individuals as well.  It works fine in-game.

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  • I started up Apex today and everything was working as normal.  Not sure what was wrong the last couple of days.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Yurd229

    Thanks for following up on this. Have you run into any issues with voice or text chat since your most recent post? 

    /Kent

  • Honestly... it is hit or miss.  Text chat is working right now in lobby but Voice is sporadic.  Sometimes you have to wait 10 seconds or so for voice to start working.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Yurd229 


    Gotcha, thanks!

    The Apex Legends team has been investigating some chat issues. It sounds like the voice chat problems you've been having are most likely related. I'm afraid I don't have a time frame on when this might be fixed, but hopefully it will be sorted out soon. 

    Thanks for bearing with us on this. 

    /Kent

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