welcome pass bug

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number neither
Enter RAM memory size in GB 3
What is your gamertag/PSN ID/EA Account name? Envixity
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. in the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. claiming the welcome pass items
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? i dont know
When did this happen? (dd.mm.yy hh:mm) 1/25/25
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? i can't claim the last tier of the welcome pass
What should be happening instead? claiming the last tier of the welcome pass
Steps: How can we find the bug ourselves? i dont know

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my welcome pass says complete one more tier but cant complte i because there is no more quests for me to do