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TheFizzWhiz's avatar
TheFizzWhiz
5 years ago
Solved

Won't let me load into even the lobby, says I need to reset password

Product: Apex Legends Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X What is your gamertag/PSN ID/EA Account name? TheFizzWhiz Please provide your squad mates'...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi @TheFizzWhiz, 

    Please reach out to the EA Help team so they can pull up your account and take a look. They should be able to help get you back up and running. 

    For more info on how to set up a case with them check out the EA Help website. The EA Help team also works on Twitter and Facebook if you'd rather speak with them there instead. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @dasherspeed, 

If you haven't already please reach out to the EA Help team so they can take a look at your account. The links in my post above should help you get in touch with them. 

SquidTheKidd75's avatar
SquidTheKidd75
4 years ago

HI i'm having the exact same issue and by going through ea help it recommends this article and leaves you in a circle. this is where i started and after inputting all my information the recommended action is a link back to here.please help i cant play the game at all.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @SquidTheKidd75, 

    Even if you choose the "can't log in" option on the EA Help site it keeps sending you to Answers HQ? 

    • SquidTheKidd75's avatar
      SquidTheKidd75
      4 years ago

      It says “Please remember we’re here to get you back into the game as soon as we can thanks for being patient!” And right under the message it says “Recommended Action- Answer HQ” gives me a description and I don’t have a way to log in after I was forced to change my password. It’s like stuck in a loop on steam for me. But I made a new account on origins and it works fine but I lost all my stuff I worked for. 

      • EA_David's avatar
        EA_David
        Icon for Community Admin rankCommunity Admin
        4 years ago
        @SquidTheKidd75 Can you grab the url/full address of that page and post it.

        As for te base issue, if you log out of help.ea.com, you can try to log back in with the Steam login option.

        It sounds like your EA account that you're trying to reset is a different one to the one that's linked to Steam and which is requesting the password reset. Logging in via the Steam option should get you on the right account.

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