This is a know bug, but there is a fix. Simply solo-queue into a match, and play through. After that, your rank will update to where it should be post-reset.
This bug happened to one of my friends. Result: we ended up in gold lobies all the time while we should be in silver. For me and another friend there are no problems with this. We just have it with one of our friends. (ps4 btw)
Result: ending up in games with people from gold 1 to bronse 4 due to multiple teams having such a problem. Fighitng all these daimond players (that are now in gold atm) is just a bit above my current level ;-) so it would be nice to see this fixed.
Also not sure if anyone else here had this problem: but until it fixes it we always have issues of people displaying as level 1 until that ranked bug is gone. Resulting in us not being able to start any game. And me seeing the origin name of player a in the banner of player b
