Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? PurpleHayesWA
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. This occurs both in game and in the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I downloaded the next gen update for the Series X when the problem occured
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 29.03.2022 11:00am pst
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My in game microphone no longer works on the xbox series x after the next gen update was released. I have opened a case with EA and have followed up a handful of times and was asked to open a question here instead. I have seen this issue posted across multiple sites so im sure people here are already aware of the issue but I will still post my experience thus far. I use an Astro A40TR and my in game microphone worked perfectly fine the day before the update came out and also worked every day before that. Things I have tried: Turned in game chat off and on Turned mic off and on Muted/Unmuted mic Used different microphone Used different microphone power cable Uninstalled/Reinstalled mic firmware Uninstalled/Reinstalled Apex Cleared MACs on xbox side Soft reset Xbox Hard Reset Xbox Factory Reset Xbox Updated controller firmware I went out and bought an xbox one X and the microphone works fine there. Friends on other versions of the xbox also do not have this issue. I am able to use in game chat when I am in PC lobbies via cross platform with friends on my Series X. This is specific to the next gen update. My in game mic symbol pops up but will not activate when I use my mic My xbox party chat works fine. My microphone works fine on every other pc and xbox game that I own.
What should be happening instead? I should be able to talk
Steps: How can we find the bug ourselves? Buy an xbox series x and try to use in game chat while playing Apex
My in game microphone no longer works on the xbox series x after the next gen update was released. I have opened a case with EA and have followed up a handful of times and was asked to open a question here instead. I have seen this issue posted across multiple sites so im sure people here are already aware of the issue but I will still post my experience thus far. I use an Astro A40TR and my in game microphone worked perfectly fine the day before the update came out and also worked every day before that.
Things I have tried:
Turned in game chat off and on
Turned mic off and on
Muted/Unmuted mic
Used different microphone
Used different microphone power cable
Uninstalled/Reinstalled mic firmware
Uninstalled/Reinstalled Apex
Cleared MACs on xbox side
Soft reset Xbox
Hard Reset Xbox
Factory Reset Xbox
Updated controller firmware
I went out and bought an xbox one X and the microphone works fine there. Friends on other versions of the xbox also do not have this issue. I am able to use in game chat when I am in PC lobbies via cross platform with friends on my Series X. This is specific to the next gen update.
My in game mic symbol pops up but will not activate when I use my mic
My xbox party chat works fine. My microphone works fine on every other pc and xbox game that I own.
If there are other things you can suggest for me to try I am more than willing to give anything a shot as nothing seems to work.
This very much seems to be on their side.
Will continue to follow up with them on an update to fix this.