Duplicate Cosmetics

I already reported the bug whereas you open apex packs you will get cosmetics you already own.  I currently have almost every item the game has to offer with exception of event exclusives and heirlooms.  Yesterday and today, I opened 4 packs and they all came with stat trackers that I already own.  The agent I spoke with did not understand what I was saying.  Please get this post where it needs to go before countless packs are opened with duplicate cosmetics.