8.908 hours gone due to "Gameplay Enhancement" ban
Hello! my name is Sebastian, i'm from Argentina, known more in-game as "snow in summer", i'm playing Apex since 2019, more specifically i'm a first week player (i even got that badge in-game), over 48.000 career games, top #6 rampart worldwide, top#1 rampart South America with over 93k kills and a total of 167k career kills, (here my apexlegendsstatus profile: https://apexlegendsstatus.com/profile/uid/PC/1003512767457)
I've got a combined 8908 hours in total of gameplay on EA and Steam (2k on EA app, 6.7k on Steam).
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Few days ago i tried to log in-game just to see that my account has been desactivated since January 2
Checked emails, i saw nothing, checked on "Penalty History" here on EA website, and i saw that i was permanently banned due to "Gameplay Enhancement", i tried to appeal few weeks later providing them a lot of proof of my innocence (videos, screenshots, task manager screenshots, programs installed, launch options) however my appeal was denied with a very vague automatic response
It's worth mentioning that 3~4 weeks before my ban, i was constantly using Cloudflare WARP (which is a vpn) to help me fix the insane packet loss i was having on NA servers (since im playing from Argentina) and many times i had to turn it on in the middle of the match (since packet loss was going up to 70, 80%), and the game would automatically kick me from the game with a message saying that "This profile is not permitted to play online" but later it would reconnect me to the match normally (wondering if this may have triggered something)
A week later, my ban fully disappeared from the Penalty History, i thought i was unbanned, however i'm still banned in-game because "Your account has been desactivated"
I was thinking about retiring from Apex since this game is not giving me the same joy it was giving me before, all of my friends stopped playing a long time ago and i was honestly just playing to farm kills with rampart and reach my goal of 100k kills (fun was not the main reason)
So this ban did not affect me *so much* as i thought it would, however, i was intrigued about this "Gameplay enhancement ban" and upon searching on EA forums & Steam forums & Reddit, i've noticed that in the last few months there has been an alarming increase of bans for the same reason, not only on Apex Legends but also in BF6, so i'm creating this post to add another one to the list of previous post, which hopefully will increase awareness from EA devs & ToS team regarding this issue
A part of me is telling me that i should "move on" and take this as a sign from "god" since as i mention before, i was not having fun playing Apex anymore, so this is a perfect "excuse" to finally stop playing, but another part of me is telling me that "I should fight" for all the memories & time and money invested in this game (4 heirlooms in my account) and for the love i have for this game which has been "there" in my life since 2019.
Anyway, if someone that reads this recognizes me, i want to tell you that it was a pleasure to play Apex with everyone, i've got so many good memories and they will be forever in my mind, in fact, not only they will be in my mind but also on my Steam screenshots (got over 600 playing Apex)
And my youtube channel where i uploaded lots of clips & videos playing Apex
https://www.youtube.com/@nier_snowinsummer/videos
And if someone is reading this and it's curious, i'll leave pictures of my stats and also my launch options, maybe other people that got banned for "Gameplay enhancement" have something similar that may give us an idea why we triggered EAC
-novid -forcenovsync +exec autoexec -dev +fps_max 144 +cl_is_softened_locale 1 +mat_minimize_on_alt_tab 1 -no_render_on_input_thread +reticle_color "2147483648 2147483648 2147483648"
Cheers and i hope that anyone that got wrongfully banned gets an unban soon or later!
