Apex Coins não caíram.

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? WickSocaFofo (Gamertag)
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A.
Which Legends were your squad mates using (if applicable)? N/A.
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Loja.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Estava comprando 1000 Apex Coins.
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A.
When did this happen? (dd.mm.yy hh:mm) 29/04/2023
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? As moedas compradas não caem na minha conta.
What should be happening instead? As moedas deveriam estar na conta.
Steps: How can we find the bug ourselves? Verificando minhas contas EA e Microsoft.

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Estou tendo esse problema especificamente quando se trata do pacote de 1.000 moedas Apex.