I Didn't Get My Twitch Drop.

I didn't know where to post this but Twitch said you guys have to release it in-game, honor it, was their wording. It's the most recent one. I received the Quiver charm but not the catnapped one. 

I've gone back and rewatched 3 time and I still don't have it. Everything is linked up with Twitch and have never had this problem. Any help would be appreciated. Thanks.