"This profile is not permitted to play online"

This is a persistent issue on every start up. need to wait up to 1 minute to get into lobby with a message that tells me, "This profile is not permitted to play online".

During a game, the game randomly freezes and I can only move POV, then the game kicks me to login in screen, and I'm stuck there again with the message "This profile is not permitted to play online" for another minute until i can get back in. 

things I've tried: verify game files, check my ban history (none), restarting home internet, changing servers, none worked so far.

I am on PC playing through steam, has been an issue since late last year