Re: Aide assistance

@WaRmA65 

Step 1 Go to the official EA help web page. https://help.ea.com/en/help-home/

Step 2 Click on manage my account.

Step 3 Click on to account security you will then be sent to the customer portal.

Step 4 You will see your EA Data at the bottom of the list. Click on that you will see download your EA Data with a purple button that says request a download. 

Step 5 Click on request a download button. After that you will need to wait maybe an hour or so for the download to complete so don't exit the web page or web browser until the download is complete. You should see the data in your downloads folder afterwords. 

Step 6 look at your data and look for anything that looks suspect to you or isn't yours like IP addresses, locations, dates, times, etc. Take pictures of it so that you can use it as evidence later.

Reply if you need any more help or advice. 

Hi!
This topic is on the French forums, please continue the conversation in French so that everyone can understand. We can move the thread to the English forums if you are more comfortable in English.