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xanderbose's avatar
xanderbose
Seasoned Newcomer
7 days ago
Solved

“There is a problem with your game’s setup. Please reinstall your game”

Hello all:

Beta won’t load. I only get the splash screen, and eventually the prompt saying: “There is a problem with your game’s setup. Please reinstall your game.”

I haven’t changed anything with its setup as I’ve never successfully gotten it to load. No changes made in the EA client either. 

I did as it said and reinstalled the client - no changes. I repaired the client - no changes. I installed it via Steam - still doesn’t load, no error prompt. 

My rig: 5700X3D, 4090, 32GB memory, m2 storage. BIOS is up to date, Windows 11 Pro N freshly installed and up to date, drivers up to date, Secure Boot is active. Not much installed on it currently. 

Need assistance. Thank you. 

4 Replies

  • xanderbose's avatar
    xanderbose
    Seasoned Newcomer
    2 days ago

    Hello Leeuw! 

    I was unable to install the Media Feature pack so I reinstalled all of Windows and it worked! The game is a blast. Thank you.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey xanderbose​ , could you try to install the Media Feature Pack for Windows N, downloaded from here, and see if the issue persists?

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