EA Please help me. I will provide log files or anything needed to debug / analyze this.
Potentially the most frustrating PC/Gaming experience I and many other have ever experienced.
Please read what I have tried and what I was told as well as the hardware im running and offer support if possible. The crash goes > Splash Screen shows for 20sec, EAAnticheat launcher launches black window for 10-15sec, BF icon appears in top left, Game closes and EA App popup. No error.
I have confirmed that my hardware meets requirements, tried to launch on Steam and EA App.
HARDWARE
32gb DDR5 ram -xmp disabled
AMD Ryzen 7 7800x3d 8-core
Nvidia RTX 3070ti - driver 580.97 (aug 12)
SSD C: drive with all EA installs
OS Win10 home
I HAVE TRIED
Set EAA, EA App, Steam, BF6.exe to admin in properties, TPM 2.0 enabled, Secure Boot Enabled, CSM disabled, UEFI enabled, App EAA Game on same Drive, updated Nvidia Driver with DDU clean, re-installed windows (tried on 11 and 10), repaired game, app, and javelin anticheat. Tried -dx11 and -dx12 launch commands, disabled all programs at startup, and disabled all overlays. Renamed Battlefield settings folder in docs, tried to run on local admin windows user, viewed event logs and confirmed EAA unpacks successfully. Windows is updated, DX is updated, MOBO firmware is updated, unneccessary usb's unplugged, set EAA EA App and BF6.exe to use GPU specifically. XMP dissabled. Allowed Firewall access to all apps needed. Turned off Bottom-up + Mandatory ASLR and DEP. Booting game offline. Tried to boot from two different EA App profiles.
I am sure there are more things I tried since last weekend as well :(
I waited in a 3 hour chat queue for support to tell me to try these things I have already found in the forums:
The issue you are experiencing with Battlefield 6 (BF6) launching to a black window after the EA anti-cheat splash screen and then crashing silently is a known problem reported by multiple users. Despite having TPM 2.0, UEFI, Secure Boot enabled, updated drivers, and running as admin, this black screen crash can occur with no visible error, and logs might only show the anti-cheat unpacking properly.
Here are well-established fixes and troubleshooting steps that have helped resolve this issue for many players:
1. Repair or Reinstall EA Anti-Cheat:Navigate to the BF6 game folder (via EA App or Steam: right-click the game > Manage > Browse Local Files).
Go to the EAAntiCheat folder and run the EAAntiCheat.Installer.
Choose the Repair option and point it to the BF6 installation folder.
Once repaired, relaunch the game.
2. Run Game and Anti-Cheat as Administrator:
In the BF6 folder, right-click the BF6 event executable and the EA Anti-Cheat launcher executable.
Go to Properties > Compatibility tab and check "Run this program as an administrator."
Apply this setting for both executables.
12:12 PM
3. Update and Perform Clean Install of Graphics Drivers:
Uninstall existing GPU drivers using a utility like DDU.
Install the latest drivers from the GPU manufacturer’s official site (NVIDIA or AMD).
Also update chipset drivers from your motherboard manufacturer's website.
4. Disable Conflicting Software and Overlays:
Close or uninstall third-party overlays or software that might conflict, including Discord overlay, GeForce Experience overlay, Razer Synapse, Corsair iCUE, VPNs, and other anti-cheat tools (e.g., Riot Vanguard, Faceit Anti Cheat).
Disable or uninstall any suspicious or unnecessary device drivers related to SCSI, Daemon tools, or USB controllers.
5. BIOS and System Settings:
Confirm Secure Boot and TPM 2.0 are enabled properly.
Update your motherboard BIOS if there is a newer version.
Disable Compatibility Support Module (CSM) in BIOS if enabled.
6. Windows and Visual Dependencies:
Make sure Windows is fully updated.
Install or repair Visual C++ Redistributables.
Disable full-screen optimization in the game’s executable Properties.
7. Verify Game Files:
Use Steam or EA App to verify the integrity of Battlefield 6 game files to check for corrupted or missing files.
8. Create a New Local User and Test:
Sometimes corrupted user profiles cause issues. Create a new Windows local user account and try launching the game from there.
9. Check Event Viewer Logs:
Although no error is shown on-screen, reviewing Windows Event Viewer logs under Application and System can offer clues. Errors related to EA Anti-Cheat service or driver loading failures are common.
10. Additional Community Tips:
Temporarily disable integrated graphics if using discrete GPU.Try launch options like -d3d11, -dx11, or -dx12.
Rename or backup the Battlefield 6 Settings folder in Documents (note this removes save progress).
Disconnect unnecessary USB devices to avoid conflicts.
go to windows security, click device security, under Security Processor, click security processor details.
if it says "Attestation: Not ready, Storage: Ready" then your processor might not be able to meet EAAC's security standards.
But, you have a Ryzen 7, so I assume if it says "attestation not ready" then you might be able to troubleshoot/fix it in bios or by clearing your TPM.
attestation is just the anti cheat checking your processor to make sure you haven't tampered with hardware/firmware and that your boot is truly secure.
I spent like 6 hours also doing all those fixes you mentioned just to figure this out, my processor is literally just not compatable with javelin anticheat :/
I saw your solution previously and checked I see attestation ready
