Forum Discussion

036190a05ce6d29e's avatar
036190a05ce6d29e
Rising Newcomer
2 days ago

Cannot Play without linking XBOX Account

Your accounts can’t be linked because your Xbox account ------- already linked to your EA Account for *****@disabled.ea.com. An EA Account can only be linked to one Xbox account in its lifetime.

How exactly do you even open a support case? I connected it 12 years ago and can't just create a new gamertag to play 1 game.

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey. Please try to reset your password using the last email address you registered on that account.  If you don't have access to it please contact our support team for assistance. The team will help you verify your account and unlink your console profile. To reach them, visit the EA Help homepage. 

  • 036190a05ce6d29e's avatar
    036190a05ce6d29e
    Rising Newcomer
    22 hours ago

    It's a disabled account -- you can't reset the password for a disabled EA account.

    As well -- that homepage, no matter what topic you browse, doesn't have the option to open a case or use live chat support to fix the issue.

    The issue is well documented and the only way to fix it is to have EA unlink the disabled EA account and re-link the new one. How do I proceed?

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