Early today Kaspersky was detecting Trojan in three different places:
C:\Users\...\AppData\Roaming\EA\AC
C:\Program Files\EA\AC
steamapps\common\Glacier Events\EAAntiCheat
by selecting "try to disinfect without restarting the PC" on the pop-up message from Kaspersky (about the Trojan) made it possible to continue to play without any issue, played three matches and left. When I came back I decided to put all these folders into "Threats and exclusions" so it wouldn't trigger the AV.
Now the game crash in the menu when selecting the game mode, even before pressing Start. The error look like this.
Or
DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The GPU will not respond to more commands"). GPU: "NVIDIA GeForce GTX 1080 Ti", Driver: 58088. This error is usually caused by the graphics driver crashing; try installing the latest drivers.
What I have done so far:
- Restarted the PC into safe mode, used DDU to remove GPU drivers
- Fresh install of most recent drivers (580.88)
- Reinstall of the game
- Antialiasing setting to Off (via Nvidia Panel)
- Turned AV off.
- Added "TdrLevel" "0" to regedit
After the game crashed, checking game integrity gives "3 files failed to validate and will be reacquired." Games open normally, scroll the menus just fine, doesn't random crash until I select one of the available games modes on "Featured"
What I have figured:
+ Getting in someone's lobby (via EA connect ingame) and letting they search for the match does NOT crash the game.
+ Getting in someone's party (via EA connect ingame/TAB) > Selecting Lobby in the Menu, Getting out of the Party, allow now the player to navigate back and forward between menus, queue for match, play etc... doesn't crash anymore.
I'm having the same issue, about the GPU HUNG / Cannot take more commands, but its ONLY when I try to join a game by myself, if I join someone elses lobby, I can play just fine. I have a 1080 Ti as well.
