Whole Account Banned out of no where???
My account was just randomly banned for quite literally no reason, and it doesn’t give me a specific as to why. My account was created in 2015, and I recently linked it to my Twitch and PlayStation t...
Forum Discussion
Hi everyone,
While there's nothing we can really do to help directly with bans on the forums, if you want to appeal to EA's Terms of Service team and haven't contacted them already, there is a webform in the article below.
https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/
EA Help (help.ea.com) can also create an appeal on your behalf, but do not handle bans themselves so can only pass the details to ToS.
I appealed when I was first notified of the ban. They "got back to me" the next day with a copy-and-paste email that I've heard plenty of other people get, where it tells me that after reviewing the ban, they said it was justified and will remain in place. I then appealed a second time, and received nothing from them for a whole week after the second appeal. They then got back to me with a much shorter, potentially personalized email saying they would review my ban again. Here I am now, still banned, with no indication as to why I'm banned, and if there will be any appeal.
Is there no other way to get in contact with the ToS team? You wouldn't be able to pass on my issues to a member you could get in contact with? It's just super frustrating that this issue, which is a permanent ban which prevents me from playing any and all EA games, despite being a fan of the franchise for 10+ years, and playing multiple titles from EA, is being passed onto a bot to be handled, instead of a dedicated employee. Even more frustrating because there is zero clarity as to why I was actually banned either-for all I know, I was falsely reported mid game, and the bot service took the report and banned me.
If you have any way of passing my issue forward, or being able to help me get in contact with a member of the ToS team so this can actually get assessed, would be appreciated beyond belief, and I thank you for the time and effort you took to respond to this small forums post, it was greatly appreciated. I also know this is not your fault at all, just super frustrating, as I've said a bunch already lol
