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Same here. I've had an ea account since 2013 and have never used cheats. Only device I use is the standard xbox controller but for some reason I got banned. Makes no sense because I would go 4-17 every game lol. Reached out to get more information but ive gotten no response. The case I submitted to ea says its been resolved but nothing happened and they said nothing. Great games but the worst customer service in the industry.
Just so ridiculous, and it's all likely because it's being outsourced to a service bot, which doesn't know left from right. Especially with the anticipation of such a huge title being released, you would think they'd put a little more manpower into their customer service, since there is bound to be so many issues upon beta and release.
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