Ea app errro, still not get the exp rewards

Hello, i buy the game trought ea app and ať the start i had the install error so i was unable to play... Ea share that we Will get the compensation 12x exp but i still dont get the and ea support not teply to my ticket, really they Will ignire us?? 

https://x.com/BattlefieldComm/status/1977242087172268060