pre-ordered bottlefield 6 Phantom edition on the ea app

Missing Launch Compensation (Battlefield 6) - Order #1005349680592

​To: EA Customer Support

​Dear EA Support,

​My account: HiPpoThAlLamuS

My email: [edit: email address removed]

​I purchased the Phantom Edition of Battlefield 6 (Order: 1005349680592).

​I was one of the players affected by the severe EA App outage on launch day (Oct 10-11) and could not access the game.

​EA officially promised compensation for this outage: XP Boosters and the Season 1 Battle Pass.

​Since my Phantom Edition already included the Season 1 pass, the official clarification was that these players would receive the Season 2 Battle Pass instead.

​As of today (Oct 21, 2025), I have not received any of this compensation. My in-game inventory and mailbox are empty of these items.

​Please investigate my account (HiPpoThAlLamuS) to confirm I was affected by the outage and grant the promised items (the Boosters and the Season 2 Battle Pass).

​Thank you for your help.

​Sincerely,

Saar Nagar