bf6 please launch the game from your distribution platform

the game won't launch. it shows a black screen and them i get this error.i signed up to ea play pro to play the game.

i tried the following and didn't work after making sure secureboot is on

• repairing the game from ea app
• running ea app and the game as adminstrator 
• adding the game to firewall exception list
• disabling secure motion
• disabling overlays on nvidia app and ea app
• clean install windows 11 
• unlinking ps5 and steam accounts from ea account

is there any thing i should try, i am thinking of applying for a refund 

specs: 12400f asrock h610m 16gb ram rtx 4060