Thank you for contacting us. ieinanshrivastava will help you soon.
ieinanshrivastavaThank you for contacting EA HELP, my name is Anubhav, may I start with your first name please?
youHi. my name is Igor! i waiting your code on my email [edit: email address removed]
ieinanshrivastavaHello Igor,
ieinanshrivastavaHope you are doing fine and i believe you are reaching us for the security code?
you236932
youi have such problem
ieinanshrivastavaThanks for the verification
youi was banned 14/03/2019... and i dont know REASON OF MY BAN
youtoday i have masage on my enail - [edit: email address removed]
youfrom this email - [edit: email address removed]
ieinanshrivastavawhat does it says
ieinanshrivastava?
yousome one wrote me that i BAD BOY use something and i have ban now
youcan you open my problem... and wrote to service this text?? because i not use programs
youGood day! I am shocked to hear such a conclusion on my account. I've been playing with you since 2011. NEVER been noticed what you're accusing me of. I play fair and use nothing, therefore, ASKING YOU to specify EXACTLY WHAT I did wrong??? (you write abstract things, don't point to exact moments) I need EXACT information what you gave me BAN?? FOR THAT BAN? What exactly did I do wrong? (given YOUR approach, if I SUDDENLY decide to buy the game again - you will give the ban again, I will buy again and you will give the ban again....) I think you are a big company and you will be able to ANSWER for sure, but not like now. now a little history: I've been playing since 2011 - I had no problems and you THINK that SUDDENLY I started to use something? March 4, 2019 I was banned - I CALLED the hot line in Moscow (+ 8 800 500 98 62), after which the young man said that was a mistake, and the ban will be removed in the next 24 hours - the next day IT was REMOVED!!! I called on the phone - it was removed(they said that failed you, YOU failed and not me!!!!!.... I then played roughly 1 week and again gave ban) 14.03. 2019 you again gave me ban!!!! I haven't CHANGED anything since 2011. I HAVEN't used any SOFTWARE!!! for that gave ban? for the avatar? - have I had it since 2011? for a nickname? - have I had it since 2011?? for what???? give specifics! I think what you are doing superficial! I ask you to help me solve this problem! and give a specific answer! for that 3.03. 2019 was ban and his wash their hands on the telephone (+ 8 800 500 98 62)??? what gave ban 14.02.2019 and do not want to remove???? thank you!
ieinanshrivastavamay i have the person ID on your account
younickname?
youyou here?
ieinanshrivastavayes
ieinanshrivastavainvestigating the issue.. give me some time
ieinanshrivastavaIgor, I could see the ban on the account is under the investigation and our ToS team is reviewing it.
youi cant play BFV
youi have ban about 2 weeks
ieinanshrivastavaYou have to give us some more time as they would go ahead and reach out to you with their review report.
youcan you sent my post to your director
youGood day! I am shocked to hear such a conclusion on my account. I've been playing with you since 2011. NEVER been noticed what you're accusing me of. I play fair and use nothing, therefore, ASKING YOU to specify EXACTLY WHAT I did wrong??? (you write abstract things, don't point to exact moments) I need EXACT information what you gave me BAN?? FOR THAT BAN? What exactly did I do wrong? (given YOUR approach, if I SUDDENLY decide to buy the game again - you will give the ban again, I will buy again and you will give the ban again....) I think you are a big company and you will be able to ANSWER for sure, but not like now. now a little history: I've been playing since 2011 - I had no problems and you THINK that SUDDENLY I started to use something? March 4, 2019 I was banned - I CALLED the hot line in Moscow (+ 8 800 500 98 62), after which the young man said that was a mistake, and the ban will be removed in the next 24 hours - the next day IT was REMOVED!!! I called on the phone - it was removed(they said that failed you, YOU failed and not me!!!!!.... I then played roughly 1 week and again gave ban) 14.03. 2019 you again gave me ban!!!! I haven't CHANGED anything since 2011. I HAVEN't used any SOFTWARE!!! for that gave ban? for the avatar? - have I had it since 2011? for a nickname? - have I had it since 2011?? for what???? give specifics! I think what you are doing superficial! I ask you to help me solve this problem! and give a specific answer! for that 3.03. 2019 was ban and his wash their hands on the telephone (+ 8 800 500 98 62)??? what gave ban 14.02.2019 and do not want to remove???? thank you!
youand also in this period(march of 2019. 03.2019) many people in russia have BANS i give you link on russian - about 10 gamers have ban in one week
youABOUT 10 people and i, have been banned in 2 weeks ago???? its normal???
ieinanshrivastavaSir, I do understand it must be very frustrating and it is taking some time however i would like to assure you once a proper investigation will be over, you might never face this issue again.
youplease go to link and you can see this
ieinanshrivastavaSir, I am totally with you on this.
ieinanshrivastavaI want you to have some faith in me as i would not let any stone unturned to get fix. However we at represent need to wait for sometime so that ToS Team can reach to the conclusion.
ieinanshrivastavaIgor, are we connected?
youhow long? have to wait here in chat? or where?
ieinanshrivastavaThe communication would be done directly with you over the email.
ieinanshrivastavaThey probably reach out to you by the end of today's evening
youyou created my appeal? what number?
youyou wrute my post(note) to them?
youGood day! I am shocked to hear such a conclusion on my account. I've been playing with you since 2011. NEVER been noticed what you're accusing me of. I play fair and use nothing, therefore, ASKING YOU to specify EXACTLY WHAT I did wrong??? (you write abstract things, don't point to exact moments) I need EXACT information what you gave me BAN?? FOR THAT BAN? What exactly did I do wrong? (given YOUR approach, if I SUDDENLY decide to buy the game again - you will give the ban again, I will buy again and you will give the ban again....) I think you are a big company and you will be able to ANSWER for sure, but not like now. now a little history: I've been playing since 2011 - I had no problems and you THINK that SUDDENLY I started to use something? March 4, 2019 I was banned - I CALLED the hot line in Moscow (+ 8 800 500 98 62), after which the young man said that was a mistake, and the ban will be removed in the next 24 hours - the next day IT was REMOVED!!! I called on the phone - it was removed(they said that failed you, YOU failed and not me!!!!!.... I then played roughly 1 week and again gave ban) 14.03. 2019 you again gave me ban!!!! I haven't CHANGED anything since 2011. I HAVEN't used any SOFTWARE!!! for that gave ban? for the avatar? - have I had it since 2011? for a nickname? - have I had it since 2011?? for what???? give specifics! I think what you are doing superficial! I ask you to help me solve this problem! and give a specific answer! for that 3.03. 2019 was ban and his wash their hands on the telephone (+ 8 800 500 98 62)??? what gave ban 14.02.2019 and do not want to remove???? thank you!
ieinanshrivastavaI am going to add the entire comment of your on my note
ieinanshrivastavaSo that they understand what is it
ieinanshrivastavaalso i try to follow them on this .. if this could expedite the process
youthats all?
ieinanshrivastavaIgor, Please be assured that i would keep your request on priority.
youok/// wats your name?
ieinanshrivastavaMy Name is Anubhav
younice to meet you, Anubhav
ieinanshrivastavaThanks Igor..
ieinanshrivastavaSame here with me
youcan you give me your email... to contact with you
youi here(in live chat) 3 time
youand first 2 times... my ban is still on me
youcan you show this problem to your director, and tell him that in 03/2019 about 10 people have such problem... i give you link
ieinanshrivastavaI would have loved to give my email address however we are not allowed to share that detail. About communication with the director. non of our customers complained goes unnoticed. We have a dedicated team who look into such issues and report it to appropraite
ieinanshrivastavaappropriate people
youok
youyou see link what i give you?
youlink from russian ANSWERS HQ ???
ieinanshrivastavayes .. however it was in russian so i find it challenging to understand
youits all on russian ... but you can see all people in ONE TIME!!!! in 03.2019,,,, about 10 people in march/// all received a ban on networking in March!
ieinanshrivastavai posted that link in note so they would be review it
youok/// thanks you my friend from America )))
