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Have you contacted EA support? 

You can contact EA consultants by phone +8 800 500 98 62.
If you live in the Russian Federation, order a free call. The call button is available from 12:00 to 21:00 Moscow time on weekdays.
If you do not live on the territory of the Russian Federation, call the above number on Skype. (cost 2 ¢ min) 
You can also write to the  English-language  live chat.

Edit: Updated support phone number. -CM