Battlefield 4 несправедливый бан

вот сообщение которое мне тогда показывало

he sanction on your account is pertaining to the following violation: 

Promote, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency/items. 

Examples of such behaviour in Battlefield 4 include, but are not limited to: 

Use of third party software such as aimbots, wallhacks and other similar cheats to gain an unfair advantage over other players 
Abuse of game features in an unintended manner to stack on scores in an artificial manner, also known as Stat padding. 

Having completed a thorough investigation into your account and the complaint that you have made, we must advise that your account was actioned correctly, in full compliance with our policies and procedures. 

Following our review into the actions taken on your account we wish to confirm that we shall not be removing this suspension from your account, nor will we be pursuing this issue any further at this time. 

Once the suspension period has elapsed you will then be able to log back into your account. 

Thank you for bringing this matter to our attention. As a valued customer, your feedback is very important to us. 

Yours sincerely,