Please allow EA Help support agents to connect with the rest of the company.

I've been in touch with EA Help for a few days now regarding the ongoing issue of in-game compensations not being rolled out correctly for EA App users.

I've asked the support agents if they can get in touch with a Community Manager, as based on the comments on that forum post, random Reddit threads and the post from X, this issue is still impacting many customers.

The agent's response was: "Well we do not have any such option to reach out to them directly had it been possible for me, I will surely done that for you."

If a Community Manager would post an update regarding this ongoing issue, it could save a massive amount of headache and useless work for everyone involved. If support agents are getting an influx in help requests for the same issue, it seems like a good opportunity to inform the community that "EA is aware", and to manage the community's expectations. It's been a week since the last official update I can find regarding this issue.

Currently, the agents seem to be already allowed to escalate issues to other teams. Please consider to include the community managers in that list as well.