Hey @DonSvenjo
I have reported this to the appropriate Team. Can you tell me if your issues has been fixed?
-Groguet
Hi everyone.
Hopefully we ca get a clear support and help. My mate descriped our topic in every detail.
I tried everythin he wrote but the probem is still there.
So we are not able to play F1 23 online together.
Tnaks in advice
DonSvenjo chatted with support last night.
Unfortunately, they couldn't help there either. App cache should be deleted, we have already done this.
A link to this forum was sent here and it was pointed out to keep an eye on social media.
The result is anything but satisfactory. He has an EA Play Pro membership, which he cannot use as advertised.
Please take the matter up as soon as possible and take it seriously. This is really not the way to treat customers.
Community ManagerHey there @MelgoreFUT and @DonSvenjo
If a coop save game was created and one of the accounts was deleted, it is normal for the other to end in an endless spin, as both accounts tied to that coop state need to be active.
However, other online modes should work perfectly. Can you confirm the other online modes don't work as they should?
-Groguet
No other online mode works.
The problem is that I press any button after the start screen and the game tries to connect to the online services. But from then on I am in an endless loop until I disconnect the PC from the network. From then on I can play offline. As soon as I reconnect the network and select an online mode, the game tries to reconnect to the online services, which puts me back into the endless loop.
The problem started to be there when the old account "MelgoreGL" with which I played the co-op career was deleted.
At the end the game is not playable.
Community ManagerHey @DonSvenjo
I have reported this to the appropriate Team. Can you tell me if your issues has been fixed?
-Groguet
We have just tested the following: I logged in with DonSvenjo's account on my computer.
The error is unchanged: The game starts, then you are supposed to press any key to continue, then the message "Connecting to online services..." appears and here it does not continue. I can't press anything or anything similar, see screenshot in the first post.
If I disconnect my LAN cable, I get the message that the connection to the server cannot be established. If I click on "cancel" I am in the main menu and can use offline features.
It is noticeable that some game settings are loaded from the server.
I deleted all files from the MyGames/F123 directory before starting the game. Steering wheel settings including button mapping, sound settings and so on were probably downloaded and applied to my game.
If I log in to my account "MelgoreFUT", the game starts normally and I can use all online services of F1 23.
