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balagumyetime192's avatar
balagumyetime192
Newcomer
6 hours ago

Cannot open packs or claim items

I can’t open any packs because I have a gold pack and everytime I go to open it it says ‘There was a problem connecting to the Football Ultimate Team servers. Please try again later’. 

I have tried everything and now it’s 8 hours later and I still cannot open packs or claim items

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hello. We are aware of this issue and investigating it. Please reply to the information request in the thread below. Thanks!

    Main thread link

About [FC 25 - Under investigation] Error occurs when trying to redeem pack

670 PostsLatest Activity: 14 hours ago