Forum Discussion

luigi_garcia's avatar
luigi_garcia
Newcomer
7 hours ago

Can’t claim Free pack

I won a free pack in a Megapack rivals award.

I can't claim the pack named "Card.Desc.Freegoldpack"

I tried on the console (PS5), web app (PC and IOS)

My store is stuck and I can't open anything more

  • Platform: PS5
  • PSN/Xbox Gamertag: DarthCap_
  • Name of the pack you opened: Megapack
  • Name of the pack inside that got you stuck: Card.Desc.Freegoldpack
  • Did you buy the pack on the console or web app: it was an rivals award - Console
  • Approximate timestamp: 10am (GTM Brazil)

1 Reply

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hey there,

    We're currently investigating this situation, please follow along in this thread for any further updates.

    Locking this here so we can keep any news in one thread for everyone to see. Thanks!

About [FC 25 - Under investigation] Error occurs when trying to redeem pack

670 PostsLatest Activity: 3 hours ago