Can’t claim pack

Question

Platform: ps5PSN/Xbox Gamertag: shonmickaelsName of the pack you opened: reward gold pack&nbsp;Name of the pack inside that got you stuck: free gold packDid you buy the pack on the console or web app ?received on web app but now stuck on every platform&nbsp;&nbsp;

ea_mako · Answer

Hey there,
We're currently investigating this situation, please&nbsp;follow along in this thread&nbsp;for any further updates.
Locking this here so we can keep any news in one thread for everyone to see. Thanks!

Forum Discussion

Can’t claim pack

1 Reply

About [FC 25 - Under investigation] Error occurs when trying to redeem pack

Recent Discussions

Loan pack I cannot claim

Issue open packs

free gold pack error

Can't open a store pack now for 2 days due to bug with a breakthrough pack

Can’t claim a pack