Forum Discussion

TheGodVolcano's avatar
TheGodVolcano
Seasoned Newcomer
7 hours ago

Can't claim pack

I opened a mega pack on the webapp, that i got from Rivals. Then i got a loanplayerpack in the megapack, but i can't claim the loanplayerpack. Everytime i try, i get kicked out from the store, and logged out on webapp. I have tried on console, but it just kicks me out, from the store.

4 Replies

Replies have been turned off for this discussion
  • This has been happening for at least 24 hours. Its ridiculous that this isn't fixed by now

     

  • Bon_Jela0121's avatar
    Bon_Jela0121
    Seasoned Newcomer
    7 hours ago

    Ea your company is trash!! Multi billion pounds worth company and can't sort out a pack glitch. I'm sure when it starts hurting your pockets when people can't buy packs tomorrow it will be fixed. You fixed the toty/tots messi glitch within minutes last year but you can't fix this? Pathetic!! 

  • Same here been over 24 hours for me and ea done nothing was looking forward to fut birthday but now I can’t open any packs sort this glitch out 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hey there,

    We're currently investigating this situation, please follow along in this thread for any further updates.

    Locking this here so we can keep any news in one thread for everyone to see. Thanks!

About [FC 25 - Under investigation] Error occurs when trying to redeem pack

670 PostsLatest Activity: 15 hours ago