I got stuck with my pack

Dear Ea members! 
I got stuck with my pack which I cant open cuz when I tried it says error from every possible way. 
Please solve my problem asap. 
Thank you
Platform: Ps5
PSN/Xbox Gamertag:Krisszinmth
Name of the pack you opened: Rare mega pack
Name of the pack inside that got you stuck: 1 player pack 
Did you buy the pack on the console or web app ? Console
Approximate timestamp: about 9:00 am