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Ahassenverg's avatar
Ahassenverg
Rising Traveler
4 hours ago
Solved

Not able to claiming pack

I received a free pack inside a silver store pack and I can't redeem it (in game or webapp). When I try to redeem it, the "connection error" popup raises, see the screenshot below. This is a big blocker due I can't open or do any PP.

Please need help

 

  • Hey there,

    We're currently investigating this situation, thanks for making sure we were aware this was going on!

    Please follow along in this thread for any further updates, locking this here so we can keep any news in one thread for everyone to see. Thanks!

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hey there,

    We're currently investigating this situation, thanks for making sure we were aware this was going on!

    Please follow along in this thread for any further updates, locking this here so we can keep any news in one thread for everyone to see. Thanks!

About [FC 25 - Under investigation] Error occurs when trying to redeem pack

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