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TALAL852's avatar
TALAL852
Newcomer
4 hours ago
Solved

.

I got a free gold pack from another pack but every time i go to redeem it a message says i have lost connection to ultimate team servers and the pack isn't redeemed I've tried everything both on console and companion  and still it wont redeem please help i just want to open my pack.

  • Thank you for sharing this with us. We've passed on the details to the team for investigation. It would help to have more information to help with the investigation. Please join our main thread and check out EA_Hux's post at the top to learn what information would be great to pass on.

2 Replies

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  • FOGGINIO's avatar
    FOGGINIO
    Seasoned Newcomer
    4 hours ago

    I have the exact same problem currently I cannot redeem a gold 1 loan pack

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Thank you for sharing this with us. We've passed on the details to the team for investigation. It would help to have more information to help with the investigation. Please join our main thread and check out EA_Hux's post at the top to learn what information would be great to pass on.

About [FC 25 - Under investigation] Error occurs when trying to redeem pack

384 PostsLatest Activity: 3 hours ago