FUT Champions Loss Due to Frozen Squad Screen (Did Not Finish Error)

Hello EA Support Team,

I am reporting a FUT Champions issue that resulted in an incorrect loss being applied to my record.

While loading into a FUT Champions match, the game became stuck on the squad lineup screen before kickoff. The match never started, and no controls were responsive. After waiting and attempting basic inputs, I disconnected and reconnected my controller to resolve the freeze.

This action immediately removed me from Ultimate Team and displayed a “Did Not Finish” message, and the match was counted as a loss, despite the game never reaching kickoff.

Details:

• Game mode: FUT Champions
• Issue: Match stuck on squad/lineup screen (pre-kickoff)
• Outcome: Loss incorrectly assigned with “Did Not Finish”
• Platform: PS4
• Date & approximate time: 24/ 01/ 2026 3:40GMT 
• Internet connection: Stable; no manual quit or match play occurred

I am attaching a photo of the frozen squad screen as evidence. This appears to be a technical or server-side issue, and I kindly request that this loss be reviewed and removed if possible.

Thank you for your time and assistance.

Best regards,
Souheil/ Chalba9-L-Fonfon