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Reporte para Carlcare / Infinix Support
Subject: Performance Bug on GT 20 Pro - FPS Locked at 24/25 after latest XOS Update
Device: Infinix GT 20 Pro
Issue: Severe FPS throttling in high-performance games (Genshin Impact).
Description:
Since the last system update, the device locks games at 24-25 FPS when running in full-screen mode, even with "Performance Mode" active in XArena.
Evidence 1: During the loading screen, the GPU reaches 100+ FPS, proving the hardware is capable.
Evidence 2: Once in-game, the GPU usage drops to 27-31% and FPS is hard-capped at 25.
Evidence 3: If I open a floating window (like Google Chrome), the FPS immediately jumps back to 60, confirming it's a software optimization bug (thermal/power management conflict).
Steps taken:
Disabled Battery Lab and Power Management processes via ADB/Shizuku (Canta).
Cleared XArena cache.
Tested with Bypass Charging active.
The issue persists unless a floating window is present on screen.
