Missing Event Rewards Due to Banner Display Issue

Hey folks

For any event rewards or champion rewards, this would go through Live Support. The chatbot cannot resolve this one, as it requires an investigation into the account.

Here is a breakdown of each one and how they work when you are missing rewards

Head-to-Head (H2H) Ranked Rewards: Wait up to 24 hours for the system to process and distribute missing rank cards, or play another H2H game to trigger the reward delivery (though be careful not to drop out of your tier if you lose).

Twitch Drops & MCS Rewards: Verify that your EA and Twitch accounts are properly linked, confirm you claimed the drop on Twitch, and check your Madden Ultimate Team (MUT) binder or unopened packs. If it was a known delivery outage (such as the Kendal Daniels drop), check @MaddenNFLDirect for live status updates.

Collector Series / Spotlight Champions: Make sure you have accumulated the required number of tokens (such as 25 weekly spotlight tokens) and manually redeemed them in the Item Sets filter rather than looking for an automatic grant.

General Missing Content: Restart your system, check your Unopened Packs and MUT binder, or submit a report via the EA Help Missing Content Tool if currency or packs fail to appear after 24 hours

When it comes to missing rewards, the only time we really intervene is when the masses are missing rewards and then we pass it to the studio. We cannot actually perform any type of investigation on the forums.