Corrupted save file. NBA LIVE 18 Progress lost.

I too have lost all my progress, second character and have been set back to after demo progress. I was playing the night before but that next morning when I logged in to see the new daily challenge it showed only my first character after the completion of the demo with all my progress and items gone. My second character which was maxed out completely gone. I contacted technical support and was only directed to the forums. Here I am with months of time and money invested with no solutions, help, or items and progress replacements. Even with multiple footage of these things existing on my account they wont help. A rep claimed they had no way of tracking progression or items in game when the game itself says it does. I really loved and enjoyed this game but now all I'm left with is a sour taste in my mouth...