How uninstalling the game and installing it back will fix the issue? My gamertag is chrisnajar.
I play on an Xbox One S and the game is installed on an external drive. For starters, I also own NBALive 18 and NEVER had this issue at all using the exact same console.
I have already installed 3 major updates including the latest of 11.4 GB today. The result is the same: once I play a game in franchise mode, I play all the match without any problems, not one single issue. Once the game ends, I am given the unique option to go back to the franchise menu (there are no other options like save game- that would be extremely helpful) and then I get to this screen that shows the game controls and a "loading" circle at the left bottom. After some seconds of "loading" the background music gets stuck and the game stops working. It freezes and closes. Then I go back to my Xbox home menu.
That is EXTREMELY ANNOYING. Because I cannot play franchise mode AT ALL and that's a very important mode for me. I do not play online ever, so I don't know how the MAC Address clean up could fix anything.
I haven't tried the full reinstall yet. I guess that's my only option now. I just don't want to again have to download all those updates. If I do all that and my game crashes again I think I will have to sell the game and try 2K19 instead. I really, really want to try Live 19's franchise but this bug is driving me crazy.
Update: 3 hrs after creating this post: I did uninstall the game in its entirety. I did re-install the whole thing and downloaded the update. Played the same game I have played like 50 times now (Lakers-Timberwolves) and after beating their *, to my dismay, the goddamn game freezes at the same point. Now I don't know what else I can do.
If there are other people reporting this problem is because something in those updates did * up the game. Or the save files got corrupted. I know I'm not the only one having this problem.
