Forum Discussion

Anonymous

7 years ago

Solved

Franchise Mode nba live 19 freezes after playing a game

Product: NBA LIVE 19
Platform:Microsoft XBOX One
Which version? Full Game
Which feature / component / location in game are you experiencing issues with? Franchise
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to Franchise, end/quit game and you won't make it back.
What happens when the bug occurs? It freezes and kicks me out of NBA Live 19 to my xbox home screen
What should be happening instead? It not freezing...ever
How severe is the bug? A - Crash/Critical

‌

Product: NBA LIVE 19
Platform:Microsoft XBOX One
Which version? Full Game
Which feature / component / location in game are you experiencing issues with? Franchise
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Every time in Franchise mode the game freezes after a game. Doesn’t matter if i do or don’t touch the rosters. I’ve reinstalled the game. But as soon as I finish a game it freezes.
What happens when the bug occurs? Freezes and kicks me out the game
What should be happening instead? Going back to the main menu for franchise to play another game in the franchise mode.
How severe is the bug? A - Crash/Critical

‌

Anonymous
7 years ago
I just tried something and it worked for me, did u happen to make a player face scan? Like I did? If u delete it and that created player and create a new using the game generic face and stuff it works, franchise works fine, it's odd I know but it works! Pumped!

35 Replies

lennox36
6 years ago
I am having the same issue with the game crashing in franchise. Can you please lead me to someone who can help give me a refund on the game. I’m very upset that you guys clearly do no care about solving the issue. You got our money so I guess your job is done? Either way can you give me a number to contact about the issue please?
EA_Blueberry
Community Manager
6 years ago
@lennox36

Does your created player have Game Face or head gear? If it has head gear, try removing that to see if it still freezes on you. Sorry to hear about how it keeps crashing on you, please let us know what steps you've attempted to try and fix it so we don't have to repeat those.
SamPitty
4 years ago
It’s not just franchise, for me it’s the one too and everything else. In general no matter what you do in the game it keeps crashing
SamPitty
4 years ago
EA can you please just investigate the issue and try to fix the bug
EA_Blueberry
Community Manager
4 years ago
This is still under review by the team. I'm sorry we don't have any updates to share outside of that, however they are aware of this and we'll share more with you when we hear it. Thank you for your patience and we apologize for the technical issues you're facing.